Here are just some of the most frequently asked Questions that some of our clients have asked.

Q. Do you operate under a contract?

A. VJC do not operate anywhere or for anyone without an agreed and signed operational contract.

Q. Are you fully licensed and trained?

A. Yes all of our operatives have undergone extensive training in conjunction with the training and subsequent licensing of each individual with the SIA.

Q. Will someone assess my requirements?

A. Yes a member of our management team will conduct an initial meeting and site survey to discuss all your requirements

Q. Do you operate to approved guidelines and directives?

A. Yes all of our operatives are trained and licensed SIA licensing scheme... We provide an Appeals and Complaints procedure for all our clients and members of the public.

Q. Will I have to deal with irate motorists of offending clamped vehicles?

A. No, the owner of the offending clamped vehicle only deals with our trained officers and no reference are made to you (our staff id clearly shows our name and id number allowing the owner of the offending clamped vehicle to see that the parking control is our responsibility)

Q. Do I need a minimum amount of land/car parking spaces?

A. No, as long as one vehicle can park, that's enough, and of course there is no maximum amount of space.

Q: What happens if a genuine visitor/authorized vehicle receives a penalty notice or is clamped?

A: Once we establish that the visitor is authorized by you, we will cancel the penalty notice and/or arrange for the wheel clamp to be removed free of charge.

Q: If we have a visitor for the day, how will your operative/s be able to identify this vehicle as authorized to park?

A: We can also supply you with visitor permits, which must be displayed for the duration of there stay. Alternatively, you can phone our controller with the vehicle details.